GUOJKAI JOURNAL / 07
Return & Refund Policy
Please contact us before sending an item back.
Let us guide you through.
01Return request window
Email service@guojkai.com within 30 days of delivery with your order number, the item name, and the reason for your request. We will provide return instructions and the appropriate address. This voluntary policy does not limit rights available under applicable consumer law.
02Item condition
For a change-of-mind return, the item should be unused, unworn, unwashed, and in its original condition, with tags and the included care card. Handle silk carefully while inspecting it. Keep packaging where reasonably possible to protect the item during return transport.
03How to return
Wait for our instructions before posting the return. Pack the item securely and keep proof of postage and tracking. Please do not send returns automatically to the business address or to an address printed on an outbound parcel.
04Return shipping costs
For a change-of-mind return, you are responsible for return postage unless applicable law provides otherwise. If an item is incorrect, damaged, or defective, contact us first so we can arrange an appropriate remedy and the necessary return shipping without imposing costs that are our responsibility.
05Incorrect, damaged, or defective items
Contact us as soon as reasonably possible with your order number and a description of the issue. Photographs can help us assess the problem, but your statutory rights are not conditional on a shorter notification period. We will explain the available remedy, which may include replacement, repair where appropriate, or refund under applicable law.
06Inspection and refunds
We will notify you of the outcome after receiving and inspecting the return. Approved refunds are issued to the original payment method within 7–10 business days after receipt and inspection. Your payment provider may require additional time to post the credit. Original standard delivery charges are refunded where required by law; otherwise original delivery charges for change-of-mind returns are not refunded.
07Exchanges and cancellations
Contact us to discuss an exchange and current availability. For cancellation or address changes, contact us promptly; we cannot guarantee changes once processing or dispatch is underway. If dispatch cannot be stopped, an eligible return can be arranged after delivery.
08Consumer rights
Nothing in this policy excludes mandatory rights concerning faulty goods, cancellation, or refunds. Where a mandatory local rule provides more protection, that rule applies.