GUOJKAI JOURNAL / 03
Contact Us
Questions about a scarf, an order, or a return? We’re here to help.
We’re here to help.
01Email us
Write to service@guojkai.com. For an existing order, include your order number and the email address used at checkout. For a product question, include the style name or SKU.
02Call us
You can reach us at +86 15794911232 during the customer service hours below. International calling charges may apply.
03Order changes and delivery questions
Contact us promptly if an address needs correcting or you wish to request a cancellation. We will check the order status; changes cannot be guaranteed once processing or dispatch is underway.
04Returns
Please contact us before sending a return. We will provide instructions and the appropriate return address. The business address listed below is not an automatic return authorization.
05Keep your message secure
Please do not send full payment card details, passwords, or security codes by email.