FAQ

01 What materials are used?

All twelve styles are made from 100% silk. The collection includes twill, satin, and chiffon weaves. Check the individual product page for the weave and finish of your chosen style.

02 Which size should I choose?

Square styles are approximately 21 × 21, 27.5 × 27.5, or 35 × 35 inches. Café Contour is approximately 2.5 × 47 inches, Pearl Current is 12 × 70 inches, and Champagne Veil and Emerald Afterglow are 20 × 70 inches. Measurements are approximate; choose according to the individual listing and your preferred styling.

03 Are the two sides identical?

Most printed styles have a single-sided print with a lighter reverse; satin reverses are also less lustrous. Café Contour is a double-layer narrow scarf with angled ends, and pattern positioning may differ between its faces. Champagne Veil is sheer chiffon.

04 Is the gold or champagne detail metallic?

The champagne detail in Midnight Ribbon and pale-gold detail in Emerald Afterglow are printed colors. They are not metallic foil, glitter, or metallic thread.

05 What is included?

One scarf or wrap and one printed care card. Clothing, bags, hair elastics, clips, scarf rings, brooches, and other styling accessories are not included.

06 How should I care for my scarf?

Dry clean only. Do not bleach or tumble dry. Avoid rough hardware, sharp jewelry, and direct perfume or hair spray. Untie after wearing and store dry, away from prolonged sunlight. Follow the care card and individual listing.

07 Can I use a scarf in my hair or on a bag?

Where suggested on the product page, use a separate hair elastic for support and tie the scarf loosely over it. Bag styling is decorative only; never use a scarf as a handle, strap, or load-bearing support.

08 How long does delivery take?

Orders are normally processed within 1–3 business days after payment is confirmed. After dispatch, estimated transit time is 3–7 business days for available destinations. Processing time is separate from transit time. Business days are Monday–Friday, excluding public holidays.

Available delivery destinations and shipping charges are displayed at checkout before payment. Customs checks, public holidays, weather, carrier disruptions, or remote-area delivery may extend the estimated timeframe.

If you have not received a shipping update, your parcel appears lost, or tracking shows delivery but you cannot locate it, email service@guojkai.com with your order number so we can investigate. See our Shipping Policy for full details.

09 Can I return an order?

To request a return, email service@guojkai.com within 30 days of delivery with your order number, the item name, and the reason for your request. For a change-of-mind return, the item should be unused, unworn, unwashed, and in its original condition, with tags and the included care card.

Contact us before sending anything back. We will provide return instructions and the appropriate return address. Please do not send returns automatically to our business address or the address printed on an outbound parcel. Customers are responsible for change-of-mind return postage unless applicable law provides otherwise.

If an item arrives damaged, defective, or incorrect, contact us so we can arrange an appropriate remedy and any necessary return shipping without imposing costs that are our responsibility.

Approved refunds are issued to the original payment method within 7–10 business days after the return is received and inspected. Your payment provider may require additional time to display the credit. Applicable statutory rights remain unaffected. See our Return & Refund Policy.

10 How can I contact you?

Email service@guojkai.com or call +86 15794911232. Customer service hours are Monday–Friday, 8:00 AM–5:00 PM, China Standard Time (UTC+8), excluding public holidays.

For cancellation or address changes, contact us promptly. Changes cannot be guaranteed once processing or dispatch is underway. If dispatch cannot be stopped, an eligible return can be arranged after delivery.